Terms and Conditions for Movers Earls Court
These Terms and Conditions set out the basis on which our moving services, removal work, and related support are provided by Movers Earls Court. By making a booking, confirming a quotation, or allowing our team to begin work, the customer agrees to be bound by these terms. They are designed to create clarity around the booking process, payment obligations, cancellation rules, liability limits, waste handling, and the legal framework that applies to our services. Where the term customer is used, it includes any person acting on behalf of the customer, such as a family member, landlord, tenant, agent, or business representative.
These terms apply to domestic and commercial moves, furniture removals, loading and unloading assistance, packing support, and other transport-related services arranged with us. Any special instructions, written amendments, or agreed service upgrades will only form part of the contract if confirmed by us in writing. If there is any inconsistency between a quotation and these terms, these terms will apply unless we expressly agree otherwise in writing. We reserve the right to refuse or suspend a service where doing so is necessary to protect our staff, vehicles, equipment, customers, or legal compliance.
All services are subject to reasonable availability, access, and suitability checks. The customer must ensure that all information provided at the time of enquiry or booking is accurate and complete. If circumstances change before the service date, the customer must inform us promptly so we can review the booking and, where necessary, update the quotation, staffing, or vehicle arrangements. We may rely on the information supplied by the customer when planning the service, and we will not be responsible for delays or additional charges caused by inaccurate or incomplete details.
Booking Process
A booking is only confirmed once we accept the request and provide written confirmation. Enquiries may be made in relation to house moves, office removals, single-item transport, or other relocation services. At the quotation stage, we may ask for information such as inventory size, collection and delivery addresses, access conditions, parking restrictions, floor levels, lift availability, and any fragile or unusually heavy items. The purpose of this is to ensure the service is planned safely and efficiently. A quote may be based on estimated time, fixed service scope, or a combination of both, depending on the nature of the move.
The customer should check all booking details carefully, including dates, times, addresses, service scope, and any additional requirements. If a deposit is requested, the booking will normally not be secured until the deposit is received. We may decline a booking if the requested date is unavailable, the job is beyond our operational capacity, or the customer’s requirements fall outside our service parameters. We also reserve the right to amend or withdraw a quotation before confirmation if the customer provides new information that materially changes the job.
The customer is responsible for ensuring that all items to be moved are ready for collection at the agreed time, unless we have agreed a packing or preparation service. If access is restricted or the site is not ready, waiting time, rescheduling, or additional labour may be charged. Any parking permits, building permissions, reservation arrangements, or security clearances required for the move must be arranged in advance by the customer unless we have expressly agreed to handle them. Failure to do so may delay the service and result in extra charges.
We aim to arrive within the agreed time window, but arrival times are estimates and may be affected by traffic, weather, operational delays, or events beyond our control. If a delay is expected, we will make reasonable efforts to notify the customer. A delay will not automatically entitle the customer to compensation, provided we continue to perform the service with reasonable care and skill. If the customer is not present, not contactable, or unable to give instructions at the agreed time, we may treat the booking as delayed or cancelled in accordance with these terms.
Where a quotation is based on hourly rates, the time charged will usually begin when our team arrives at the first agreed collection point and end when the service is completed or the team is released from the final delivery point. Where the service is fixed-price, the price is based on the information supplied by the customer and the scope agreed at booking. Additional work outside that scope may be charged separately. This can include extra stops, dismantling not previously agreed, stair carry requirements, shuttle moves due to access limits, or collection of items not declared in advance.
Payments must be made in accordance with the payment terms set out in the quotation or booking confirmation. Unless otherwise agreed, balances are due on completion of the service, and any deposit paid will be applied against the final invoice. We may require payment in advance for certain bookings, high-value jobs, or last-minute arrangements. Accepted payment methods may vary, and any bank charges, chargeback fees, or costs arising from failed or reversed payments may be passed to the customer where permitted by law. If payment is not made on time, we may charge reasonable recovery costs and interest where allowed.
Cancellations, Changes, and Postponements
The customer may cancel or reschedule a booking by giving us notice as soon as possible. Cancellation charges may apply depending on how much notice is given and whether staff, vehicles, or third-party resources have already been allocated. If the customer cancels at short notice, including on the day of the move, we may retain any deposit and charge for costs already incurred. If we cancel due to circumstances within our control, our liability will be limited to refunding any amount paid for services not performed, except where the law requires otherwise.
We may also postpone or cancel a service if it cannot be carried out safely, legally, or practically. Examples include severe weather, vehicle breakdown, unsafe access, prohibited goods, misleading booking information, unpaid balances, or conduct that creates a risk to our staff or property. Where possible, we will offer an alternative date. If the customer requests changes to the scope, timing, or destination after confirmation, we may revise the quotation and allocate additional charges. Substantial changes may require a new booking confirmation.
Any request to add or remove items, alter the route, extend the service time, or change service dates must be agreed by us. We are not obliged to accept changes that create operational difficulty or increase risk beyond a reasonable level. If the customer fails to provide access, is not ready, or does not attend the agreed appointment, we may treat the service as cancelled by the customer and charge accordingly. Repeated postponements may also affect availability and pricing.
Customer Responsibilities
The customer must ensure that all items are lawful to transport, properly declared, and safe for handling. Dangerous goods, flammable materials, explosives, chemicals, unsealed liquids, perishable items, live animals, and prohibited substances must not be included unless specifically agreed and lawfully permitted. The customer must also ensure that valuables, passports, financial documents, jewellery, and items of exceptional sentimental or monetary value are kept separate unless we have expressly agreed to move them. We may refuse to transport any item that presents a safety, legal, or insurance concern.
Where packing is undertaken by the customer, it is the customer’s responsibility to ensure boxes are appropriately sealed, labelled, and suitable for transport. We are not liable for damage caused by poor packing, overloaded cartons, unstable stacks, or pre-existing defects in the items moved. If we supply packing materials or packing services, we will use reasonable care, but the customer remains responsible for notifying us of fragile contents, special handling needs, or items that require disassembly or protective wrapping. Failure to disclose such matters may affect liability.
The customer should take reasonable steps to protect floors, walls, doors, lifts, and fixtures at both collection and delivery points. Although our team will act carefully, normal movement of large items can involve some contact with surrounding surfaces. The customer should also notify us of any hidden hazards, weak structures, narrow access points, or weight restrictions. If the customer instructs us to proceed despite an identified risk, we may do so only at the customer’s request and, where appropriate, subject to a disclaimer or amended responsibility allocation.
Liability is limited to the extent permitted by English law. We will exercise reasonable care and skill in performing the service, but we do not accept responsibility for losses caused by events outside our control, including delays due to traffic, weather, third-party interference, or inaccurate information provided by the customer. We are not liable for indirect or consequential losses such as loss of profit, business interruption, missed appointments, emotional distress, or loss of opportunity, except where such exclusion is prohibited by law.
Our liability for loss or damage to goods is limited to the fair repair cost, replacement value, or reasonable market value of the affected item, whichever is the lesser amount, subject to any agreed insurance terms and any applicable legal restrictions. We will not be liable for damage resulting from inherent vice, wear and tear, pre-existing defects, inadequate packing by the customer, or items that were already unstable, loose, or improperly assembled. Claims must be raised promptly and supported by reasonable evidence, including photographs where available.
If a claim arises, the customer must allow us a reasonable opportunity to inspect the item, review the circumstances, and attempt a resolution. Any defective, damaged, or missing item should be reported as soon as reasonably possible after discovery. Failure to notify us promptly may limit the ability to investigate and may affect any remedy. Nothing in these terms excludes or limits liability for death or personal injury caused by negligence, fraud, fraudulent misrepresentation, or any other liability that cannot lawfully be excluded.
Waste Regulations and Disposal
Where a move includes removal of unwanted items, packaging, household waste, or office rubbish, the customer must ensure the items are clearly identified and lawfully suitable for disposal. We will only remove, transport, or dispose of waste in accordance with applicable UK waste regulations and any relevant licensing requirements. Waste transfer records, segregation rules, and handling obligations may apply depending on the type and quantity of material involved. We will not collect hazardous waste unless it has been agreed in advance and can be handled lawfully.
The customer must not place regulated waste, confidential records, electrical waste, batteries, paint, oils, asbestos, chemicals, sharps, or contaminated materials in general removal loads unless specifically authorised and compliant arrangements are in place. If such materials are discovered after loading has begun, we may refuse to continue, isolate the items, or arrange an alternative solution at additional cost. The customer remains responsible for ensuring that waste handed over is accurately described and that any required documentation is completed truthfully and fully.
If we arrange disposal on the customer’s behalf, we may use licensed waste carriers, recycling facilities, or authorised transfer stations. Any disposal service is provided on the basis that the customer confirms they have the legal right to dispose of the items concerned. We may require proof of ownership, confirmation of origin, or written authorisation before removing certain items. Illegal fly-tipping, unlawful dumping, and abandonment of waste are strictly prohibited. Where the customer breaches waste laws, the customer shall be responsible for all resulting losses, fines, and enforcement costs to the extent permitted by law.
Property Access, Delays, and Storage
We are not responsible for delays caused by blocked access, parking restrictions, locked premises, missing keys, building rules, lift failures, or actions by third parties over whom we have no control. Where access is difficult, we may need to use smaller vehicles, shuttle runs, manual carrying, or additional staff, and the customer may be charged for the extra work. If completion is not possible on the planned day because of access problems or incomplete preparation, any resulting storage, redelivery, or waiting charges may apply.
If the customer asks us to hold items temporarily, any storage arrangement must be agreed separately and may be subject to additional conditions. We are not a warehousing provider unless expressly stated in writing, and we do not accept open-ended storage obligations by default. Items left with us without a written storage arrangement may be handled only for a reasonable period and in a manner we consider appropriate. We may charge for storage-related handling, administration, and transport if items must be retained due to the customer’s default or request.
Ownership of the goods remains with the customer at all times unless we are clearly informed otherwise. By booking the service, the customer confirms that they are entitled to instruct us to move, load, or dispose of the relevant items. If a third-party claim arises, the customer will indemnify us against losses arising from a lack of authority or inaccurate instructions, provided we acted in good faith and with reasonable care. We may retain goods until outstanding charges are paid where a lawful lien or similar right applies.
Insurance arranged by us, if any, is subject to separate terms, policy limits, and exclusions. The customer should check whether their own home, business, or contents insurance covers removals, transit, storage, and temporary handling. Unless expressly agreed, we do not insure against ordinary wear and tear, items of exceptional value, or losses caused by the customer’s failure to declare risk factors. Any claim process may require prompt notice, documentation, and cooperation with investigation procedures.
If the customer requests specialist handling, such as piano moving, artwork transport, antiques, dismantling, or fragile packing, this may be subject to additional conditions and pricing. We may refuse specialist items if we consider the risk too high or the information supplied incomplete. Any verbal assurance given by staff will not override these written terms unless confirmed by an authorised representative in writing. The customer should not rely on informal estimates where the booking confirmation or quotation states otherwise.
These terms may be updated from time to time. The version in force on the date of booking will normally apply to that booking, unless a later written variation is agreed by both parties. If any provision is found to be unlawful or unenforceable, the remaining provisions will continue in effect. No failure or delay by us in enforcing any right will operate as a waiver of that right. These terms are intended to be read fairly and reasonably, with each clause given its proper meaning.
Governing Law
These Terms and Conditions, and any dispute or claim arising out of or in connection with them, are governed by the laws of England and Wales. The parties agree that the courts of England and Wales shall have exclusive jurisdiction, unless mandatory law provides otherwise. Any dispute should first be raised in writing so that the matter can be reviewed and, where possible, resolved without formal proceedings. Nothing in this section affects the customer’s statutory rights under applicable consumer protection law.
The contract between the customer and Movers Earls Court represents the full agreement between the parties regarding the services described in the booking confirmation and these terms. No person who is not a party to this agreement has any right to enforce its terms under the Contracts (Rights of Third Parties) Act 1999, unless expressly stated otherwise in writing. By proceeding with a booking or service, the customer confirms acceptance of these conditions and agrees to cooperate in good faith throughout the moving process.