Movers Earls Court Privacy Policy
This Privacy Policy explains how Movers Earls Court collects, uses, stores and protects personal data relating to its customers and prospective customers in the Earls Court area. It also sets out the legal bases on which personal data is processed and describes the rights you have under the UK General Data Protection Regulation and related data protection laws.
This Privacy Policy applies to all Movers Earls Court customers and individuals making enquiries or bookings within the Earls Court area, whether contact is made online, by post or in person.
Data Controller
Movers Earls Court is the data controller for the personal data described in this Privacy Policy. This means Movers Earls Court determines the purposes and means of processing your personal data and is responsible for ensuring that such processing complies with applicable data protection law.
Categories of Personal Data We Collect
Movers Earls Court may collect and process the following categories of personal data about you:
Identity data, such as name and title.
Contact data, such as service address, collection and delivery addresses, and other contact details you provide so that services can be arranged and delivered.
Service information, such as details of the property type, access requirements, inventory details, dates and times of moves, and any special instructions you choose to provide.
Transactional and billing data, such as records of services requested or received, payment status and amounts paid. Card payment data may be processed by secure third party payment processors; Movers Earls Court does not store full payment card details.
Communication data, such as records of communications and enquiries, including information you provide through forms, over the phone or in written correspondence.
Technical and usage data, where applicable, such as limited online identifiers and usage statistics associated with visits to any online pages operated for Movers Earls Court, to support security, performance and service improvement.
How We Collect Your Data
Most of the personal data processed by Movers Earls Court is obtained directly from you when you:
Request a quotation or make an enquiry.
Book a moving or related service.
Communicate with Movers Earls Court about an existing or past booking.
Provide feedback or make a complaint.
Personal data may also be received from third parties where this is necessary to provide services, for example from comparison platforms or partners that you have authorised to pass on your information.
Purposes and Lawful Bases for Processing
Movers Earls Court processes your personal data only where there is a valid lawful basis under data protection law. Depending on the circumstances, one or more of the following lawful bases may apply:
Contractual necessity: To take steps at your request before entering into a contract and to perform a contract for moving or related services. This includes providing quotations, managing bookings, coordinating logistics, delivering services, issuing invoices and handling related customer service communication.
Legitimate interests: To pursue the legitimate business interests of Movers Earls Court in a way that does not override your rights and freedoms. This may include managing and improving services, maintaining internal records, preventing fraud or misuse, ensuring network and information security, and handling routine business administration.
Legal obligation: To comply with legal and regulatory obligations, such as record keeping, responding to lawful requests from public authorities and maintaining appropriate accounting and tax records.
Consent: In limited situations where consent is required by law, Movers Earls Court may rely on your freely given, specific, informed and unambiguous consent, for example for certain types of optional marketing communications. Where consent is used, you have the right to withdraw it at any time.
Data Retention
Movers Earls Court retains personal data only for as long as is reasonably necessary for the purposes for which it was collected, including for the purposes of satisfying legal, regulatory, accounting or reporting requirements.
In general, records related to quotations, bookings, service delivery and payments are kept for a period that enables Movers Earls Court to handle queries, resolve disputes, demonstrate proper performance of the contract and meet applicable legal retention periods. After the relevant retention period expires, personal data is securely deleted or anonymised so that it can no longer be associated with an identifiable individual.
Use of Data Processors
Movers Earls Court may engage carefully selected third parties as data processors to support the delivery and administration of services. These processors act only on documented instructions from Movers Earls Court and are contractually required to implement appropriate technical and organisational measures to protect personal data.
Examples of such processors may include:
IT and hosting service providers that store or manage data systems used to administer bookings, schedules and internal records.
Payment processing providers that handle secure processing of card or electronic payments.
Communication and customer service platforms that facilitate contact, scheduling updates, confirmations and appointment reminders.
Professional advisers, such as accountants, where data is required for lawful business and compliance purposes.
Movers Earls Court does not sell your personal data and does not permit data processors to use your data for their own independent purposes.
Data Sharing and Transfers
Movers Earls Court may share personal data with:
Members of staff and authorised personnel who need access to fulfil bookings and provide services.
Service partners or subcontractors where this is necessary to complete your move or a related service, and where appropriate safeguards and confidentiality obligations are in place.
Authorities, regulators or law enforcement where required by law or where necessary to protect the rights, property or safety of customers, staff or others.
If personal data is transferred outside the United Kingdom or the European Economic Area, Movers Earls Court will ensure that appropriate safeguards are used, such as standard contractual clauses or equivalent mechanisms, so that your data continues to be protected to standards consistent with applicable data protection law.
Security of Personal Data
Movers Earls Court takes the security of personal data seriously and implements appropriate technical and organisational measures designed to protect it against accidental or unlawful destruction, loss, alteration, unauthorised disclosure or access. Measures may include access controls, secure storage, staff training and periodic review of security practices. While every effort is made to protect your data, no system can be guaranteed to be completely secure.
Your Data Protection Rights
Under data protection law, including the UK General Data Protection Regulation, you have a number of rights in relation to your personal data processed by Movers Earls Court. These include:
Right of access: You have the right to obtain confirmation as to whether your personal data is being processed and, if so, to receive a copy of that data along with certain related information.
Right to rectification: You have the right to request correction of inaccurate personal data and to have incomplete data completed.
Right to erasure: In certain circumstances, you may have the right to request deletion of your personal data, for example where it is no longer needed for the purposes for which it was collected or where you withdraw consent and there is no other legal basis for processing.
Right to restriction of processing: You have the right in some situations to request that the use of your personal data is limited, for example while the accuracy of the data is being verified or a complaint is being resolved.
Right to data portability: Where processing is based on consent or contract and carried out by automated means, you may have the right to receive your personal data in a structured, commonly used and machine readable format and to transmit it to another controller where this is technically feasible.
Right to object: You have the right to object at any time to processing of your personal data that is based on legitimate interests, including any related profiling. Movers Earls Court will stop such processing unless there are compelling legitimate grounds to continue or the processing is required for legal claims.
Right to withdraw consent: Where processing is based on your consent, you may withdraw that consent at any time, without affecting the lawfulness of processing carried out before withdrawal.
You also have the right to lodge a complaint with a supervisory authority if you believe your data protection rights have been infringed. In the United Kingdom, this is the Information Commissioners Office.
Policy Scope and Updates
This Privacy Policy applies to all personal data processed by Movers Earls Court in relation to customers, prospective customers and related contacts within the Earls Court area. It may be updated from time to time to reflect changes in services, legal requirements or data protection practices. Any significant changes will be documented in an updated version of this Privacy Policy. Continued use of Movers Earls Court services after an update indicates that you have read and acknowledged the revised terms.
