Movers Earls Court Terms and Conditions of Service

These Terms and Conditions set out the basis on which Movers Earls Court provides removal, relocation, packing, storage handling, and associated services to customers. By booking or using any of our services, you agree to be bound by these Terms and Conditions. Please read them carefully before confirming your booking.

1. Definitions

In these Terms and Conditions, the following expressions have the meanings set out below.

Customer means the person, firm, or company who requests and pays for the services.

Services means any removal, transport, packing, loading, unloading, storage handling, or related services supplied by Movers Earls Court.

Goods means the items, belongings, furniture, and effects that are the subject of the services.

Contract means the agreement between Movers Earls Court and the customer incorporating these Terms and Conditions.

2. Scope of Services

Movers Earls Court provides residential and commercial removal and related services within the United Kingdom, including but not limited to local moves, longer-distance removals, packing and unpacking, loading and unloading, and transport of goods between properties or storage locations.

The exact scope of services for a particular job will be described in the quotation or confirmation provided to the customer. Any additional services required on the day of the move are subject to availability and may incur extra charges.

3. Quotations and Pricing

All quotations are based on the information supplied by the customer, including the volume of goods, access conditions, distance, and any special requirements. Quotations are normally provided on a fixed-fee or hourly rate basis, as specified in the quotation or confirmation.

We reserve the right to adjust the quotation or final charges if:

The customer has provided inaccurate or incomplete information regarding the goods, property access, or distance.

Additional services are requested or required that were not included in the original quotation.

There are unforeseen delays or complications outside our reasonable control, such as restricted access, waiting for keys, or parking issues.

Unless otherwise stated, quotations do not include insurance cover beyond the statutory minimum, disconnection or reconnection of appliances, dismantling or reassembly of furniture, or the removal of doors, windows, or other fixtures.

4. Booking Process

A booking is made when the customer accepts our quotation or agrees to proceed with the services, whether verbally or in writing, and any required deposit or prepayment is received by us. We reserve the right to refuse or cancel any booking at our discretion, in which case any prepayments will be refunded, except where cancellation is due to a breach by the customer.

It is the customer’s responsibility to ensure that all details in the quotation and booking confirmation are accurate, including dates, addresses, access information, and the estimated volume of goods. Any discrepancies must be notified to us as soon as possible.

Bookings are subject to the availability of vehicles, staff, and other resources. We will make reasonable efforts to honour the agreed dates and times; however, scheduling is approximate and may be subject to change in the event of circumstances beyond our control.

5. Customer Responsibilities

The customer agrees to:

Provide accurate and complete information about the nature and volume of the goods, addresses, access conditions, and any special requirements.

Obtain and pay for any parking permits, permissions, or authorisations needed at collection and delivery addresses, unless explicitly agreed otherwise in writing.

Ensure safe access to and from the property, including notifying us of narrow streets, low bridges, stairs, lifts, or other access restrictions.

Be present or represented by an authorised person during collection and delivery, to direct the placement of goods and sign any job sheets or documents.

Secure or remove any personal valuables, cash, jewellery, important documents, or hazardous items not suitable for transport.

Ensure that any appliances are properly disconnected, drained, and ready for transport before our arrival, unless a specific service to do so has been agreed.

6. Items Not Accepted or Restricted

We do not carry, and the customer must not request us to carry, any items that are illegal, dangerous, hazardous, explosive, or otherwise unsuitable for standard removals. These include but are not limited to:

Flammable or explosive materials, gas cylinders, fuel, chemicals, or solvents.

Perishable goods requiring refrigeration or special handling.

Live animals or plants.

Cash, precious metals, jewellery of high value, or irreplaceable items such as original art or important documents, unless we have expressly agreed in writing.

If such items are transported without our knowledge, we accept no liability for loss, damage, or consequences arising, and the customer will be responsible for any resulting costs or claims.

7. Payments and Charges

Payment terms will be set out in the quotation or booking confirmation. We may require a deposit to secure a booking, with the balance due before or on the day of the move, or as otherwise agreed in writing.

We accept payment by common UK payment methods as advised during the booking process. All charges are payable in pounds sterling.

If payment is not received by the agreed due date, we may:

Refuse to carry out or continue the services.

Charge interest on overdue amounts at a reasonable rate until payment is made in full.

Retain possession of goods in our vehicles or premises until full payment is received, subject to our legal rights of lien and subject to applicable law.

8. Cancellations and Changes

The customer may cancel or amend a booking by giving us notice as early as possible. Any cancellations or changes are subject to the following rules unless otherwise specified in writing.

Where cancellation is made more than a reasonable period before the scheduled service date, typically several working days, any deposit paid may be refunded less reasonable administrative costs.

Where cancellation is made at short notice, including on the day of the move or within a short timeframe before the move, we may retain all or part of the deposit and may charge a cancellation fee up to a reasonable proportion of the agreed price to cover our costs and loss of business.

Changes to the date, time, or scope of the services are subject to availability and may result in revised charges. We will inform the customer of any additional costs before confirming amended arrangements.

If we need to cancel or reschedule due to circumstances beyond our control, such as severe weather, vehicle breakdown, accidents, illness, or other operational issues, we will notify the customer as soon as reasonably practicable and offer an alternative date or a refund of any prepayments for services not provided. We will not be liable for any indirect or consequential losses arising from such cancellation or rescheduling.

9. Performance and Delays

We will use reasonable skill and care in providing the services and will take reasonable steps to complete the work within the agreed timeframe. However, times given for arrival, collection, and delivery are estimates and not guaranteed.

We are not liable for delays or failure to perform our obligations where such delay or failure results from events beyond our reasonable control, including but not limited to traffic congestion, accidents, road closures, adverse weather, public transport disruption, strikes, lockouts, or other industrial disputes, acts of government or public authorities, or any similar events.

10. Liability for Loss or Damage

We will take reasonable care of the customer’s goods while they are in our custody and control. Our liability for loss of or damage to goods, whether arising from negligence, breach of contract, or otherwise, is subject to the following limits and exclusions.

We are not liable for any loss or damage resulting from inherent defects in the goods, normal wear and tear, pre-existing damage, inadequate packing by the customer, or where the customer has not informed us of special care requirements.

We are not liable for loss or damage caused by atmospheric or climatic conditions, such as damp, mould, or temperature changes, or for damage to items such as electrical goods if there is no visible external damage to the item or its packaging.

Fragile or high-value items, including glass, china, artwork, antiques, and electronics, must be properly packed and protected by the customer unless we have specifically agreed to provide a packing service. We are not liable for damage to such items where they have not been appropriately protected.

Our total liability for loss of or damage to goods, per incident or series of connected incidents, shall be limited to a reasonable sum that reflects typical removals industry practice, unless a higher value is declared by the customer and agreed in writing with additional charges as appropriate.

We do not accept liability for any indirect, special, or consequential loss, including loss of profit, loss of revenue, loss of opportunity, or emotional distress, arising from or in connection with the services.

11. Claims and Complaints

The customer must inspect the goods at delivery and promptly notify us of any visible loss or damage before our staff leave the premises, wherever reasonably possible.

Any complaint or claim relating to the services or to loss of or damage to goods must be made to us in writing within a reasonable time after delivery or after the date when delivery should have taken place. We may request supporting evidence such as photographs, records, or receipts.

Failure to notify us within a reasonable timeframe may affect our ability to investigate and may reduce or extinguish any liability we might otherwise have, in accordance with applicable law.

12. Waste, Disposal, and Environmental Regulations

Movers Earls Court operates in compliance with applicable UK waste and environmental regulations. The customer must not request us to dispose of waste in a manner that breaches any law or regulation.

We are able to remove and dispose of certain unwanted items by prior agreement only. Additional charges may apply for disposal services, and we reserve the right to refuse to remove items where disposal would be unlawful, unsafe, or contrary to our policies.

The customer is responsible for declaring any items that may constitute controlled or regulated waste. Where we agree to handle such items, it will be done in accordance with the relevant regulations and subject to separate charges as notified to the customer.

13. Parking, Access, and Property Damage

The customer is responsible for arranging suitable parking and access for our vehicles at collection and delivery addresses, including obtaining any permits or permissions required, unless we have expressly agreed otherwise in writing.

We are not liable for fines, penalties, or charges arising from inadequate parking arrangements if these result from the customer’s failure to secure appropriate permissions or to provide accurate information.

We will take reasonable care to avoid damage to property when carrying out the services. However, we are not liable for minor cosmetic damage to walls, floors, doors, or fixtures incurred in the ordinary course of moving large or heavy items, provided reasonable care has been taken.

14. Storage Handling

Where we collect or deliver goods to or from a storage facility, whether operated by us or a third party, our responsibility is limited to the handling and transport of the goods. The terms and conditions of the storage provider will apply while the goods are in storage.

We are not responsible for any loss or damage arising while goods are stored at a third-party facility, or for changes to storage charges, access rules, or conditions applied by the storage provider.

15. Subcontracting

We may, at our discretion, use subcontractors or third-party carriers to perform part or all of the services. Where we do so, these Terms and Conditions will continue to apply, and we will remain responsible for the overall performance of the contract with the customer, subject to the stated limitations of liability.

16. Data Protection and Privacy

We collect and process personal data relating to customers for the purpose of providing and administering the services, including handling bookings, payments, and communications.

We will handle personal data in accordance with applicable UK data protection laws. Personal data will not be sold to third parties and will only be shared where necessary to perform the contract, comply with legal obligations, or where the customer has given consent.

17. General Provisions

If any provision of these Terms and Conditions is found to be invalid, illegal, or unenforceable by a court or competent authority, that provision will be removed or reduced to the minimum extent necessary, and the remaining provisions will continue in full force and effect.

Any failure by us to enforce any right or provision under these Terms and Conditions shall not constitute a waiver of that right or provision.

The customer may not assign or transfer their rights or obligations under the contract without our prior written consent.

18. Governing Law and Jurisdiction

These Terms and Conditions, and any dispute or claim arising out of or in connection with them or with the services, shall be governed by and construed in accordance with the laws of England and Wales.

The courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising from or related to these Terms and Conditions or the services provided by Movers Earls Court, subject to any mandatory provisions of law that apply for the benefit of consumers.

By booking or using our services, you confirm that you have read, understood, and agree to be bound by these Terms and Conditions.